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About Us DEFINITIONS: 'The company' means Inkformation®. 'The customer' means the person, firm, company, organisation, corporation or public authority whose order for goods is accepted by the company.

GENERAL: (1) All quotations given, orders accepted and delivered by the company are subject to and upon the following terms and conditions of sale to which no addition or variation shall apply unless specifically agreed in writing by the company. (2) All orders and contracts are accepted subject to force majeure.

Inkformation are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@inkformation.co.uk.

Our Contact details:
Inkformation
The BECO Group
Inkformation
Green Park Office, James Street West
Bath, Avon
BA1 2BU
United Kingdom

Phone: +44 1225 - 320 815
Fax: +44 1225 - 320 880
Email: info@inkformation.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. Please remember to specify the correct delivery charge for your order.

We accept Credit Card & Debit Card payment on our website. If you are shopping from North America or Europe, please telephone us to make an order, so we can calculate your shipping charges acurately based on your order.

We accept Visa, Mastercard, Delta, Maestro, JCB, Switch & Solo. You may send your credit card information via phone, fax, snail mail or over the Internet.


DESIGN AND SPECIFICATION: The company reserves the right to at any time make modification in design or specification of the goods without giving prior notice to the customer if it shall in its absolute discretion consider that such modification is beneficial.

TRADE NAMES AND MARKS: Trade names and marks (other than those of the company) shown on price lists, quotations and other documentation of the company are not indications of the manufacturer of the goods but of the machines or systems in or with which those goods may be used.

DESCRIPTION OF GOODS: The description of the Goods contained in catalogues, websites, quotations, illustrations, drawings and specifications are believed to be correct as to weights, dimensions, capacity, performance and otherwise although the drawings are intended as a guide only and may not be to scale. Any error or mis-statement found therein shall not annul the sale or entitle the Customer to be discharged from the contract or to make a claim in respect thereof. Notwithstanding the foregoing the Customer shall not be obliged to accept any goods which differ substantially in any of the above mentioned respects from the Goods agreed to be sold if the Customer shows that he will be prejudiced by reason of such difference. The Company reserves the right to modify, alter and improve designs at any time without prior notice.
Delivery Charges - IMPORTANT: Our delivery charges are determined by the type of order you make:

For orders containing inkjet cartridges or paper only, the charge per order is £2.50

However, if your order contains Toner Cartridges, the charge per order is £5.00
(So if your order contains both inkjets and toners the charge would still be £5.00)

These charges are PER ORDER, so for example, you could buy 1 or 20 inkjets and the delivery charge would still be £2.50

If you have any queries, please contact us.

STORAGE: The Buyer agrees to store Goods under any specific conditions recommended by the Company which will not be liable for any failure of Goods stored contrary to such recommendations.
Delivery Schedule We deliver your order as soon as possible. Any delivery dates quoted whether verbally or otherwise are estimates only and in regard to any such date time shall not be of the essence.

Delivery of the goods to the customer’s address or any other place stipulated by him shall constitute delivery and the risk therein shall pass upon such delivery to the customer.

The company shall be entitles to make partial deliveries by instalments and these conditions shall apply to each partial delivery.

DELIVERY: (1) The company will use its best efforts to comply with despatch, collection and delivery dates where stated but such dates are estimates only and are not guaranteed, neither shall they under any circumstances be deemed a term or condition of the contract of sale. (2) The risk of the goods shall pass to the customer on delivery. (3) Non-delivery of goods shall be notified to the company within 3 calendar days of the date of despatch indicated by the company. (4) The company and (where relevant) the carriers must be notified within 3 calendar days of receipt of the goods of any damage or shortage and the customer must retain for inspection any damaged goods and packaging.

FORCE MAJEURE: If either party is prevented from carrying out its obligations under the contract for supply of Goods due to circumstances beyond its reasonable control the parties affected shall be excused performance of its obligations for as long as and to the extent the Force Majeure situation lasts. Circumstance of Force Majeure include but are not limited to act of Government, power supply failure, sources of supplies failure, industrial dispute or natural disaster.
Back Orders Backorder items are products that are not currently in stock. If you order an item that is out of stock and we are unable to provide the product within the delivery period specified, we will notify you by e-mail when the products will be available for dispatch. If the alternative delivery date is not acceptable then you will cancel the order.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. You can only order from our website, if you are in the UK. For European or International orders, please telephone us on : +44 1225 320815 to make your order, thank you. Presently we are not VAT registered.

PRICES:
Prices quoted are those ruling at the date of quotation or issue of price list, and are including VAT or other taxable charges which will be charged at the rate prevailing at the time of supply. Presently we are not VAT registered.

PAYMENT TERMS: (1) not later than the last day of the month following the month in which the goods are invoiced subject to prior written agreement by the company to the granting of credit facilities upon production by the customer of satisfactory Bank or Trade references. (2) The company reserves the right to charge interest upon any sums due to the company and unpaid such interest to be calculated at a daily rate of 8% above the Barclays Bank Plc base rate or any part thereof from the date of invoice to the date of settlement. (3) The company reserves the right at it's absolute discretion to withdraw credit facilities at any time without prior notice but will notify in writing to the customer. (4) The property and title to the goods shall remain vested with the company until such time as payment in full of the invoice and any interest due under 'Paragraph (2)' above is received by the company. (5) In the event that the goods shall have been sold or otherwise disposed of by the customer before the property and title to the goods has passed, the company shall be deemed to have an equitable charge over the proceeds of sale or disposal thereof and the customer and/or any receiver or liquidator of the customer shall hold these proceeds as trustee for and on behalf of the company.

All prices are subject to change without notification.
Credit Card Security All credit card numbers are taken using SECPay Ltd - a secure, online payment service provider. We use the industry standard (SSL) server which is the best software available today for secure commerce transactions. All of your information including credit card and personal information is encrypted. This means no one else can read it!

You can read more about Secpay services at their website: http://www.secpay.com/cust_message.html
Guarantee LIMITED WARRANTY: The goods are warranted against failure due to design faults, materials or workmanship, provided that the failure is not due to misuse or operation under adverse circumstances. This warranty is limited to either the replacement of faulty materials or a credit note of the value of the purchase price. The duration of the warranty is 30 calendar days from the date of purchase.

COMPLAINTS: (1) The company will carry out full investigation into defect complaints by the customer provided that they are made in writing forthwith upon discovery by the customer of any defect and within 3 calendar days from and including the date of receipt of goods. (2) The company reserves the right to reject any defect, complaint or claim by the customer if the customer delay unduly or fail to supply adequate evidence in support thereof and within the specified time period.

WHOLE CONTRACT TERMS: These policies shall constitute the whole contract between the Company and the Customer and these Conditions may not be varied except in writing signed on behalf of the Company by a duly authorised officer of the Company

We guarantee your satisfaction. Please see returns policy for details of what to do if you wish to return an item.
Reaching Us If you need to reach us, please email us on info@inkformation.co.uk, alternatively, you can call on +44 1225 - 320 815 or fax us on +44 1225 - 320 880 or write to us at The BECO Group Inkformation Green Park Office, James Street West Bath, Avon BA1 2BU United Kingdom
Privacy Policy Inkformation do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

When you place orders, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. Inkformation.com does not sell, trade, or rent your personal information to others. We may release transaction information when we believe, in good faith, that such release is reasonably necessary to comply with the law or to protect the rights, property or safety of Inkformation, our users, or others. We are committed to protecting your privacy.

Legal notes:
Our products are not Original Equipment Manufacturer (OEM) products. All brand names are used for identification purposes only and are the property of the respective owner.
Cancellation of Order & Returns Policy CANCELLATIONS:
We can only cancel orders before the goods are dispatched. To find out if your order has been dispatched please contact us on:
E-mail: info@inkformation.co.uk
Tel: 01225 - 320 815
Fax: 01225 - 320 880

If your order has already been dispatched and you still wish to cancel the order please follow the returns procedure below.

RETURNS:
Any of our products may be returned for replacement or refund subject to the following:

- Non-Faulty or Incorrect Ordered Returns:
To cancel your order you must either e-mail, fax or write to us within three days of receipt of your order. Customers must take care of the goods whilst in their possession. Damaged or used goods will not be accepted. The return carriage is payable by the customer, the goods should be insured as it is your responsibility to return it to us in its original condition. Non defective returns notified outside the three day period will be subject to a 25% restocking charge. On receipt of your returned goods we will authorise a refund.

- Faulty or Incorrect Ordered Returns:
If you are returning an item because of an error on our part or because the item is defective, we will be happy to either replace the product or offer a full refund for the price you paid for the item plus the cost in returning the item to us.

RETURNS: (1) The company shall not accept refund of any goods for whatever reason without previously issuing a returns authority number. (2) here the company agrees to accept return of goods it will only accept those goods which are undamaged and in a marketable state. (3) The company will in no circumstances accept good which have been supplied to the customer more than 3 calendar days prior to the date of return. (4) The company will only accept return of goods at the customers request upon the payment of £25 or a sum equivalent to 25% of the total invoice price of those goods (whichever is the greater). (5) The company will in no circumstances accept the return of goods under £25 in value or which being non-standard have been specially ordered by it for the customer.

- To return an item:
Return the item to the address detailed below. Please remember to Enclose a copy of your invoice.
The BECO Group
Inkformation
Green Park Offices
James Street West
Bath
BA1 2BU
United Kingdom
Remittance Terms The company reserves the right to charge interest upon any sums due to the company and unpaid such interest to be calculated at a daily rate of 8% above the Barclays Bank Plc base rate or any part thereof from the date of invoice to the date of settlement